Airbnb — Nov 7, 2024 release

In order to raise awareness, we launched a brand campaign last month centered on domestic travel. Beyond Japan, we’re also introducing more local payment options in countries like Vietnam, Denmark, and Poland. By Spring 2025, we expect to offer nearly 40 local payment methods across five continents. • Supply quality is improving on Airbnb. We’re focused on removing low-quality supply and making it easier for guests to find the best places to stay. Since last year, we’ve removed over 300,000 listings. As a result, customer service issue rates have decreased, and guest net promoter scores have improved. We’ve also made it easier for guests to find the best 1, 2 A reconciliation of non-GAAP financial measures to the most comparable GAAP measures is provided at the end of this letter. places to stay with Guest Favorites and top listing highlights, which show percentile ranking for the top 1%, 5%, and 10% of eligible homes. Since launching a year ago, over 200 million nights have been booked at Guest Favorite listings, and nights booked with Superhosts have increased by 21%. Lastly, we’re reducing host cancellations, which, though rare, are a significant pain point for guests. In Q3, host cancellation rates decreased nearly 30% compared to last year. Results from our 2024 Summer Release In May, we introduced Icons—a category of extraordinary experiences hosted by some of the greatest names in music, film, television, art, sports, and more. Since then, Icons ha