Privacy Policy

This Privacy Policy explains how HighGravityData LLC, operating as HighGravityData and HGD, collects, uses, discloses, and protects information when you visit the HGD website, create an account, purchase a membership, or use the member portal and related services.

HGD is a subscription-based digital decision-support product. This policy applies to information we collect directly from you, automatically through your device and browser, and from service providers that support authentication, hosting, analytics, communications, and billing.

We may collect information you provide directly, information collected automatically through your use of the service, and information we receive from service providers that help us operate the platform.

• Account and profile data, such as your name, email address, account identifiers, membership information, and plan status.
• Authentication data, such as user IDs, session metadata, sign-in events, and related account security information provided by authentication systems.
• Communications, such as emails, support requests, feedback, survey responses, and other messages you send to us.
• Device, browser, and connection data, such as IP address, browser type, operating system, locale, and referring pages.
• Usage and activity data, such as pages viewed, reports accessed, clicks, navigation paths, and interactions with the site and member portal.

We use information to operate, secure, maintain, improve, and support the HGD service.

• Create and manage accounts and memberships.
• Deliver reports, member content, and tier-based decision-support materials.
• Provide customer support and respond to inquiries.
• Send service notices, operational updates, and administrative communications.
• Monitor performance, analyze usage, troubleshoot issues, and improve product quality.
• Enforce our Terms, detect abuse, and protect HGD, our users, and our service providers.

HGD may use cookies, local storage, pixels, and similar technologies to keep users signed in, remember preferences, measure performance, and support core site functionality.

Some of these technologies are essential to the operation of the site, while others help us understand engagement and improve the product experience over time.

We may use analytics tools and similar services to understand traffic, engagement, product performance, and technical stability. These services may collect data about your device, browser, pages visited, session activity, and interactions with the site.

Analytics data helps us understand how the service is used and where the experience can be improved, but it does not change the informational nature of the product.

Authentication and account-access functionality may be handled in part by third-party authentication providers. Based on the current service stack, this may include a provider such as Clerk.

We receive and store the account information needed to administer memberships, route users to the correct content, support account security, and manage the operation of the member portal.

If paid memberships are offered or enabled, payment processing may be handled by third-party payment processors. HGD generally does not intend to store full payment card numbers directly on its own systems.

We may receive limited billing information such as subscription status, payment confirmation, invoice references, renewal dates, and partial payment details needed to manage memberships, support users, and maintain records. If billing is enabled through a provider such as Stripe or another payment processor, that provider's privacy practices will also apply.

We may share information with service providers that help us operate the service, including providers that support authentication, hosting and infrastructure, analytics, customer communications, fraud prevention, and payment processing.

Based on the current stack, these providers may include services such as Clerk for authentication and Vercel for hosting and infrastructure. We may also use analytics providers, communications vendors, and payment processors as the service evolves.

We may also disclose information when required by law, to protect rights or safety, in connection with a corporate transaction, or with your direction or consent.

We retain information for as long as reasonably necessary to operate the service, maintain accounts, comply with legal obligations, resolve disputes, enforce agreements, and support legitimate business needs.

Retention periods may vary depending on the type of information, the sensitivity of the data, operational needs, and legal or regulatory requirements.

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

No system is completely secure, and we cannot guarantee absolute security.

You may be able to update some account information directly through your account settings. You may also contact us to request access to, correction of, or deletion of certain information, subject to applicable law and legitimate business or legal requirements.

To make a request, contact support@highgravitydata.com. We may need to verify your identity before responding to certain requests.

Additional rights may apply depending on your jurisdiction.

The service is not directed to children, and HGD does not knowingly collect personal information from children under 13, or a higher age threshold where required by applicable law. If you believe a child has provided personal information to HGD, contact us at support@highgravitydata.com.

We may update this Privacy Policy from time to time as the service, infrastructure, legal requirements, or business operations evolve. When we make material changes, we may update the date above and may provide additional notice through the site, account interface, or email.

Questions or requests relating to this Privacy Policy should be sent to support@highgravitydata.com.

This policy applies to the services operated by HighGravityData LLC.